Refund Policy

1. Introduction

At PocketPilot, we are committed to providing valuable content and services related to mobile app development. This Refund Policy outlines the terms and conditions regarding refunds for any paid services, products, or subscriptions offered through our website at https://pocketpilot.pro.

Please read this policy carefully before making any purchase. By purchasing any product or service from PocketPilot, you acknowledge that you have read, understood, and agree to this Refund Policy.

Company Information:
PocketPilot
Registration No: 60892131
Blk 158C Jalan Doe Highway 0# ##
Singapore 192482
Phone: +6802904899

2. Free Content and Services

PocketPilot primarily operates as an informational and educational blog providing free content about mobile app development. The following services are provided free of charge and are not subject to refunds:

• Access to blog articles and tutorials
• Newsletter subscriptions
• Free educational resources
• Contact and inquiry services
• Community engagement

3. Paid Services and Products

If PocketPilot offers any paid services, products, digital downloads, premium subscriptions, or consulting services in the future, the following refund terms will apply:

3.1 Digital Products

For digital products such as e-books, courses, templates, or downloadable resources:

• Refund Window: You may request a refund within 14 days of purchase
• Eligibility: Refunds are only available if you have not downloaded or accessed the digital product
• Condition: Once a digital product has been downloaded or accessed, it is considered used and non-refundable
• Defective Products: If a digital product is defective or not as described, please contact us immediately for resolution

3.2 Online Courses and Training

For paid online courses, workshops, or training programs:

• Trial Period: 7-day money-back guarantee from the date of enrollment
• Completion Limit: Refunds available only if less than 20% of course content has been accessed
• Certificate Programs: Once a certificate has been issued, the course is non-refundable
• Promotional Pricing: Courses purchased at discounted or promotional rates are subject to the same refund policy

3.3 Subscription Services

For recurring subscription services (monthly or annual):

• Monthly Subscriptions: May be cancelled at any time, with access continuing until the end of the current billing period
• Annual Subscriptions: Pro-rated refunds available within 30 days of purchase; after 30 days, no refunds are provided
• Cancellation: Subscriptions can be cancelled through your account dashboard or by contacting support
• Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date

3.4 Consulting and Personalized Services

For one-on-one consulting, code reviews, or personalized advisory services:

• Deposit Refunds: Deposits are refundable if the service has not commenced
• Cancellation Notice: Requires 48 hours advance notice for full refund
• Completed Services: Services already rendered are non-refundable
• Partial Services: Refunds for partially completed services will be evaluated on a case-by-case basis

4. Non-Refundable Items

The following items and situations are not eligible for refunds:

• Services that have been fully delivered or completed
• Digital products that have been downloaded or accessed
• Custom work or personalized services already performed
• Courses or content where more than the allowed percentage has been accessed
• Products purchased more than the specified refund window ago
• Services cancelled without proper notice
• Third-party products or services purchased through our affiliate links
• Promotional or discounted items explicitly marked as non-refundable
• Fees related to chargebacks or payment processing

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team via email or phone (contact information below)
2. Provide your order number, purchase date, and email address used for the purchase
3. Clearly explain the reason for your refund request
4. Include any relevant documentation or evidence supporting your request
5. Submit your request within the applicable refund window

5.2 Processing Time

Once we receive your refund request:

• We will acknowledge receipt within 2 business days
• We will review your request and respond within 5-7 business days
• If approved, refunds will be processed within 10 business days
• Refunds will be issued to the original payment method
• Bank processing times may vary and are outside our control

5.3 Partial Refunds

In certain situations, partial refunds may be granted:

• Services partially completed with customer agreement
• Products with minor defects that don't affect overall functionality
• Subscription cancellations with pro-rated calculations
• Cases evaluated on individual merit

6. Exceptional Circumstances

6.1 Technical Issues

If you experience technical difficulties accessing purchased content:

• Contact our technical support team immediately
• We will work to resolve technical issues within 48 hours
• If issues cannot be resolved, a full refund will be provided
• Refunds for technical issues are not subject to standard timeframes

6.2 Unsatisfactory Content

If content does not match the description or fails to meet advertised standards:

• Document specific discrepancies or issues
• Contact us within 7 days of purchase
• We will either provide corrected content or issue a refund
• Our determination of description accuracy is final

6.3 Force Majeure

In cases of force majeure preventing service delivery:

• Full refunds will be provided for undelivered services
• Alternative arrangements may be offered when possible
• Notification will be provided as soon as reasonably practical

7. Chargebacks and Disputes

7.1 Chargeback Policy

If you initiate a chargeback or payment dispute:

• Please contact us first to resolve the issue
• Chargebacks may result in immediate account suspension
• We reserve the right to dispute illegitimate chargebacks
• Chargeback fees may be passed on to the customer
• Multiple chargebacks may result in permanent account termination

7.2 Dispute Resolution

For billing disputes or refund disagreements:

• Contact our customer support team first
• Provide detailed information about the dispute
• We will investigate and respond within 7 business days
• Escalation procedures are available if needed
• Final decisions will be communicated in writing

8. Payment Method Specific Terms

8.1 Credit Card Refunds

Refunds to credit cards:

• Will appear as a credit on your statement
• May take 5-10 business days to process
• Are subject to your card issuer's processing times

8.2 PayPal Refunds

Refunds via PayPal:

• Are typically processed within 3-5 business days
• Will return to your PayPal account balance
• May be subject to PayPal fees (non-recoverable)

8.3 Bank Transfer Refunds

Refunds via bank transfer:

• Require verified banking information
• May take 7-14 business days to complete
• May incur transaction fees deducted from refund amount

9. Modifications to Services

We reserve the right to:

• Modify, update, or discontinue any service or product
• Change pricing with advance notice to existing subscribers
• Update course content to reflect current information
• Improve or enhance services without notice

Significant changes affecting purchased services will be communicated in advance, with options provided to existing customers.

10. Satisfaction Guarantee

PocketPilot is committed to customer satisfaction. If you are not satisfied with your purchase:

• Contact us within the applicable refund window
• We will work to resolve your concerns
• Alternative solutions may be offered before refunds
• Our goal is to ensure you receive value from our services

11. Contact Information for Refund Requests

To request a refund or for questions about this policy, please contact us:

PocketPilot Customer Support
Blk 158C Jalan Doe Highway 0# ##
Singapore 192482
Phone: +6802904899
Registration No: 60892131

Include the following information in your refund request:

• Your full name
• Email address used for purchase
• Order number or transaction ID
• Purchase date
• Product or service name
• Detailed reason for refund request

12. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will:

• Update the "Last Updated" date at the top of this page
• Notify customers of significant changes via email
• Maintain previous policy terms for existing purchases

Your continued purchase of products or services after policy changes constitutes acceptance of the revised terms.

13. Governing Law

This Refund Policy is governed by the laws of Singapore. Any disputes arising from refund requests or this policy shall be subject to the exclusive jurisdiction of the courts of Singapore.

14. Additional Terms

• This Refund Policy supplements our Terms & Conditions
• In case of conflict, specific refund terms take precedence
• Consumer protection laws may provide additional rights
• Nothing in this policy limits statutory consumer rights
• Refund decisions are made at PocketPilot's discretion
• We reserve the right to refuse service to repeat refund requesters